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How to Pause Your Shopify Store

Closing an online store temporarily is a normal part of being a store owner. In this guide, we’ll teach you how to pause your Shopify store in a few easy steps.

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How to Pause Your Shopify Store

If you need to temporarily halt your Shopify operations, whether due to seasonal fluctuations, inventory management, or unforeseen circumstances, it’s essential to understand how to pause your store while maintaining a positive customer experience. In this guide, we’ll walk you through the steps to pause your Shopify store while minimizing any potential disruptions.

First, let’s take a look at how to pause your store in 10 easy steps:

  1. Go to Shopify.com and sign in to access your admin dashboard.
  2. Click on “Settings” at the bottom left corner of your screen.
  3. Click “Plan” on the left sidebar.
  4. Click “Pause or deactivate store”.
  5. Click “Pause and build”.


Before pausing your Shopify store, it’s important that you communicate with your customers. They should be informed about the temporary closure, so consider the following:

  • Announcement Banner: Use Shopify’s built-in announcement banner feature to tell visitors about the temporary closure. Provide an estimated date of when your store will be back in business.
  • Email Subscribers: Send out an email to your subscriber list informing them about the temporary closure. Reassure them that you’ll be back soon and offer updates.
  • Social Media: Post about the temporary closure on your social media platforms. This will reach your followers and customers who have visited your site recently.
  • Monitor and Respond: Even though your store is paused, you should continue to monitor communication with customers. Address any questions promptly and professionally. If customers have urgent needs, consider providing alternatives or directing them to proper resources.
  • Set a Reopening Date: To maintain transparency and keep your customers informed, set a date for when your store will reopen. Be realistic about this date, as unexpected delays can affect your credibility.

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